Vanilla Forums

Website Introduction

Vanilla Forums, founded in 2009, provides SaaS forum software for companies like Sony and Starbucks. Features include gamification (points, badges), single sign-on (SSO), and sentiment analysis. Its Insights dashboard tracks engagement metrics, and APIs connect to CRMs like Salesforce. Pricing starts at $689/month, targeting mid-large businesses. Unlike open-source options, Vanilla handles hosting, security, and scaling. The platform suits support communities and branded discussions but is overkill for small groups.